Stop the screen recorder, and save the recording.īack in the browser developer tools pane, select the Console tab, and expand the window. You will see session output similar to the following image.Īfter you have reproduced the unexpected portal behavior, select Export and save the file. Select the Network tab, then select Clear Network Items. Select the Console tab, then select Preserve Log. Select the Network tab, then select Preserve Log. Select Develop, then select Show Web Inspector.
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For more information, see How to record the screen on your Mac. Start recording the steps you take in the portal. Select the Advanced tab, then select Show Develop menu in menu bar. For more information, see Safari Developer Tools overview. The following steps show how to use the developer tools in Apple Safari on Mac. Share the compressed file with Microsoft support by using the File upload option in your support request. Package the browser trace HAR file, console output, and screen recording files in a compressed format such as. Right-click one of the messages, then select Save as., and save the console output to a text file. Stop the Steps Recorder and save the recording.īack in the browser developer tools pane, select the Console tab. You will see session output similar to the following image.Īfter you have reproduced the unexpected portal behavior, select Stop recording network log, then select Export HAR and save the file. Select Record network log, then reproduce the issue in the portal. Select the Network tab, then select Stop recording network log and Clear. Select the Console tab, select Console settings, then select Preserve Log. Select the Network tab, then select Preserve log.
Set the following options so the browser keeps all trace information, even if your repro steps require going to more than one page: You can also launch the tools from the toolbar menu under More tools > Developer tools.īy default, the browser keeps trace information only for the page that's currently loaded. In the portal, navigate to the step prior to where the issue occurs. Start recording the steps you take in the portal, using Steps Recorder. It's important to sign in before you start the trace so that the trace doesn't contain sensitive information related to your account. For more information, see Chrome DevTools and Microsoft Edge DevTools. The screenshots included here show the Google Chrome experience, but you'll see the same options in Microsoft Edge. The developer tools experience is very similar in the two browsers. Google Chrome and Microsoft Edge are both based on the Chromium open source project. You can capture this information any supported browser: Google Chrome, Microsoft Edge, Safari (on Mac), or Firefox. Please be mindful who you share your traces with, as they may contain sensitive information about your environment. We are confident that if hotels and other organizations deploy advanced DLP solution like ItsMine, future losses of this kind can be prevented.”įounded in 2017, ITsMine is a fully automated solution that was able to demonstrate negligible false positives and without affecting employees’ productivity.Microsoft support uses these traces for troubleshooting purposes only.
When it comes to personal information, companies must have data loss protection systems that are up to the task of meeting the challenge of today’s sophisticated hacking threats. “This seems to be one of the largest such security breaches in history, demonstrating a serious security concern in the hotel industry. Moshe Raines, Managing Partner at Labs/02, ITsMine’s lead investor, went on to add:
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We hope that by offering our advanced solutions free of charge, we will encourage hotels to take immediate action, on protecting the valuable data of their guests.” “Facing increasingly sophisticated cybersecurity attacks and data breaches, companies must find new and improved ways of storing critical customer data.
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